BuyerProtection shows whether a store has public TrustedSite proof and whether BuyerProtection Guaranteed status is active before you pay.

What should I check beyond an ABN?

Use the ABN as one clue, then check business identity, official domain, support, delivery and refund proof, and the current guarantee status.

What should I do when a store says Verified but BuyerProtection says Unknown?

Treat Unknown as a neutral result and ask the store for its public TrustedSite proof before relying on the claim.

Proof before paymentClarity after checkout

Check a store

Complaint

Keep the order, decision, response and any outside deadline together.

Complaint

If a bank, card-scheme, marketplace or statutory deadline is running, do not wait on this form.