Store proof question
Send the domain and the exact live result you saw.
Complaints
Name the order. Name what failed. Get the right path.
A store-check question, merchant verification issue, private order problem and security report should not enter the same queue.
Order or refund problem
Use the private Order Passport when available so the merchant, order and next action stay together.
Verification or account decision
Send the account email, store domain and the decision that needs review. Do not send card details.
Access or deletion request
State the record type, your relationship to it and a safe way to verify authority.
Vulnerability report
Use the published security route and include safe reproduction steps.
Existing rights
Use every route before its deadline.
BuyerProtection works alongside bank, card-scheme, marketplace, merchant and Australian Consumer Law rights. Each route keeps its own deadline.
Read the product terms →